Arlo cameras are designed to provide reliable, wireless home security. But sometimes, users face a frustrating issue — the Arlo camera won’t connect to Wi-Fi +1-803-888-4148. Whether you’re setting up a new camera or your existing one suddenly goes offline, Wi-Fi connection problems can prevent your system from working properly.
This guide explains why your Arlo camera won’t connect to Wi-Fi +1-803-888-4148, how to fix it, and what you can do to prevent the issue in the future.
Common Reasons Why Arlo Won’t Connect to Wi-Fi
When an Arlo camera fails to connect to Wi-Fi, the cause could be related to your network, camera setup, or router configuration. Below are the most frequent culprits:
1. Weak Wi-Fi Signal
Arlo cameras need a strong and stable Wi-Fi connection. If your router is too far from the camera or obstructed by thick walls, metal, or concrete, the signal can weaken, preventing the camera from connecting.
2. Incorrect Wi-Fi Credentials
Entering the wrong Wi-Fi password is one of the simplest but most common mistakes during setup. Arlo devices require the correct 2.4 GHz Wi-Fi credentials to establish a successful connection.
3. 5 GHz Network Incompatibility
Many Arlo cameras (such as Arlo Essential, Arlo Pro, and Arlo Q) only support 2.4 GHz Wi-Fi, not 5 GHz. If your router uses only a 5 GHz network or combines both bands into one SSID, your Arlo camera may fail to connect.
4. Network Congestion or Router Limits
If too many devices are connected to your router, it may struggle to assign new IP addresses or maintain stable connections. Some routers also limit the number of simultaneous connections.
5. Outdated Firmware or App Version
If your Arlo camera, Base Station, or app has outdated firmware, it can lead to connectivity issues or setup failures.
6. VPNs or Firewalls Blocking Access
Certain firewalls, VPNs, or advanced security settings can block your camera from communicating with the Arlo cloud during setup.
7. Router Settings Not Compatible
If your router has settings like MAC address filtering, AP isolation, or hidden SSIDs, it may prevent your Arlo camera from connecting.
8. Power or Hardware Issues
If your camera isn’t powered correctly or has a faulty adapter/battery, it might not reach the Wi-Fi connection stage during setup.
How to Fix Arlo Won’t Connect to Wi-Fi
Let’s go through a detailed step-by-step guide to fix the problem.
Step 1: Check Wi-Fi Network and Internet Connection
Start by ensuring your home internet is working:
Test Wi-Fi on another device (like your smartphone or laptop).
Restart your Wi-Fi router by unplugging it for 1–2 minutes and plugging it back in.
Ensure your router broadcasts a 2.4 GHz network, as most Arlo cameras don’t connect to 5 GHz.
Move your camera closer to the router during setup to improve signal strength.
If your camera connects successfully when near the router, weak signal strength was likely the cause.
Step 2: Confirm the Correct Wi-Fi Credentials
Double-check your Wi-Fi name (SSID) and password.
Make sure there are no special characters or spaces that could confuse the setup process.
Ensure that your mobile device (running the Arlo app) is connected to the same 2.4 GHz Wi-Fi network you want your camera to use.
If your router uses a single SSID for both 2.4 GHz and 5 GHz bands, consider temporarily separating them in your router’s settings.
Step 3: Restart the Camera
Reboot your camera to clear temporary connection issues:
Remove and reinsert the battery (for wireless models).
Unplug and replug the power adapter (for wired cameras).
Wait for the camera’s LED to flash, indicating it’s ready to connect again.
Try reconnecting after the reboot.
Step 4: Bring the Camera Closer to the Router
During setup, place the Arlo camera within 5–10 feet (1.5–3 meters) of your router. Once connected successfully, you can move it to your desired location. If it disconnects again after moving, your Wi-Fi coverage might not reach that area — consider using a Wi-Fi range extender or Arlo SmartHub to boost coverage.
Step 5: Check Router Settings
Sometimes, router configurations prevent new devices from joining:
Disable MAC address filtering or whitelist the Arlo camera.
Ensure SSID broadcast is turned on (not hidden).
Disable AP Isolation or Client Isolation — these prevent devices on the same network from communicating.
Check that your router’s DHCP server is enabled to assign IP addresses automatically.
After making these changes, restart the router and try connecting again.
Step 6: Reset the Camera
If the above steps don’t work, a full reset may help:
Locate the reset button on the camera (usually a pinhole).
Hold it down for 10–15 seconds until the LED flashes amber.
Wait for the camera to reboot.
Re-add it to your Arlo app following the on-screen setup instructions.
This removes all previous network configurations and allows you to start fresh.
Step 7: Update Firmware and App
Outdated software can create compatibility problems:
Open the Arlo app → go to Settings > My Devices > Device Info > Firmware Version.
Update any pending firmware for the camera or Base Station.
Visit your device’s app store (Google Play or Apple App Store) and update the Arlo app to the latest version.
Keeping both firmware and app updated ensures smoother connectivity and improved performance.
Step 8: Check for VPNs, Firewalls, or Security Apps
If you’re using a VPN or firewall on your smartphone or router, temporarily disable it during setup. Security apps can sometimes block device pairing with cloud services like Arlo. Once your camera connects, you can re-enable them.
Step 9: Power Supply Verification
For battery-powered cameras, ensure the battery is fully charged.
For wired models, check that the adapter and cable are working correctly.
Try plugging the power adapter into another outlet to rule out electrical issues.
If your camera doesn’t light up or respond, you may need a replacement power accessory.
Preventing Future Wi-Fi Connection Issues
Once your Arlo camera connects successfully, it’s wise to take preventive measures to avoid future disconnections.
1. Maintain Strong Wi-Fi Coverage
Position your router centrally or use Wi-Fi extenders to strengthen signal in outdoor or distant camera locations.
2. Keep Firmware and App Updated
Enable automatic updates in the Arlo app to ensure both your camera and Base Station receive regular performance improvements.
3. Restart Devices Periodically
Rebooting your router and camera monthly can prevent long-term connectivity issues caused by network cache buildup.
4. Use a Stable Internet Provider
Frequent internet dropouts from your ISP can affect your camera’s reliability. If possible, upgrade to a more stable broadband plan.
5. Avoid Network Overload
Disconnect unused devices or upgrade to a dual-band router with better load management.
When to Contact Arlo Support
If your Arlo camera still won’t connect to Wi-Fi after following all these steps, the issue might be hardware-related or involve your specific router model.
You should contact Arlo Support if:
The camera doesn’t show any LED lights or response.
The app continuously fails during setup.
The camera disconnects immediately after connecting.
Firmware update fails or gets stuck.
Arlo Support can guide you through advanced troubleshooting or arrange a replacement if the camera is under warranty.
Conclusion
When your Arlo camera won’t connect to Wi-Fi, it’s often due to a weak signal, incorrect settings, or router configuration issues. The good news is that most problems can be resolved by verifying your Wi-Fi network, restarting the camera, adjusting router settings, or resetting the device.
With the right setup and a strong Wi-Fi signal, your Arlo camera will deliver smooth, real-time monitoring and reliable home security — ensuring peace of mind every day.