Arlo cameras are known for their high-quality video, smart alerts, and wireless convenience—but like any smart device, they can occasionally show Arlo Camera offline +1-803-888-4148 in the Arlo app. When this happens, your camera stops streaming, stops recording, and cannot send notifications. The good news is that most offline issues are easy to fix once you know the cause.
This guide covers the most common reasons Arlo cameras go offline, along with simple step-by-step troubleshooting to get your camera working again.
Common Reasons Your Arlo Camera Shows Offline
Several factors can cause your Arlo camera to disconnect from the internet or stop responding. The most frequent causes include:
1. Weak or Lost Wi-Fi Signal
Arlo cameras rely entirely on a stable wireless connection. If the camera is too far from the router or there’s interference, it may drop offline.
Possible Wi-Fi issues:
Router placed too far away
Thick walls or obstacles
Network congestion
Router firmware issues
2. Low or Dead Battery
For wireless Arlo cameras, low battery levels often trigger offline status. When the battery drains completely, the camera cannot reconnect.
3. Base Station or SmartHub Offline
If you use an Arlo Base Station or SmartHub, the entire system may appear offline when:
The base station loses power
Ethernet cable is loose
Internet is down
Base firmware update failed
4. Outdated Camera or App Firmware
Arlo cameras update automatically, but if an update fails or the device has outdated firmware, it may disconnect frequently.
5. Router or Internet Problems
Sometimes, the camera is fine—the problem is the Wi-Fi network or router.
Issues may include:
ISP downtime
Router overheating
Incorrect router settings
Blocked devices in router firewall
6. Camera Sync Problem
If the camera loses sync with the base station or SmartHub, it can appear offline even though the battery and Wi-Fi are fine.
7. Physical Damage or Water Exposure
Outdoor cameras exposed to severe weather or accidental impact may stop functioning and appear offline.
How to Fix Arlo Camera Offline – Step-by-Step Solutions
Follow these steps in order. Most issues are resolved by steps 1–4.
1. Check Your Internet and Wi-Fi Strength
Start by confirming your internet connection is working.
Do this first:
Open any website on your phone via the same Wi-Fi network
Restart your router if the connection is slow
Move the camera closer to the router or base station
If your router is too far away, consider using:
A Wi-Fi extender
A mesh network
A closer placement for the base station
2. Check the Camera Battery or Power Source
For battery-powered cameras:
Open the Arlo app → select your camera → check Battery Level
Replace or recharge the battery if low
Remove and reinsert the battery to restart the camera
For wired cameras:
Ensure the power cable is firmly connected
Check for damage on cables or connectors
3. Restart the Camera
A simple reboot often fixes temporary glitches.
How to restart an Arlo camera:
Remove the battery (wireless models)
Unplug the power adapter (wired models)
Wait 10 seconds
Reinsert or reconnect
4. Restart the Base Station or SmartHub
If your Arlo camera uses a base station, restart it as well.
Steps:
Unplug the power cable
Unplug the Ethernet cable
Wait 30 seconds
Plug everything back in
Wait until the LEDs turn solid green
After this, check the Arlo app to see if your camera is back online.
5. Re-sync the Camera With the Base Station
If restarting didn’t help, re-sync the camera.
Steps:
Press the Sync button on the base
Press the Sync button on the camera
Wait for the LED to blink blue or green
If it blinks amber, sync failed—try again.
6. Update Firmware
Outdated firmware can cause consistent offline issues.
To update:
Open the Arlo app
Go to Settings → My Devices → Select Your Camera
Check for Firmware Update Available
Make sure the camera has enough battery to complete the update.
7. Check Router Settings
Some routers block devices accidentally.
Check the following:
Is your Arlo listed under "Blocked Devices"?
Is your router using a 2.4GHz network? (Arlo does not support 5GHz on many models)
Is MAC filtering enabled?
Disable these restrictions or add Arlo to the allowed devices list.
8. Remove and Re-add the Camera
If nothing works, re-add the camera to your account.
Steps:
Open Arlo app
Go to Devices
Select the camera → Device Settings
Tap Remove Device
Re-add the camera using Add New Device
This resets the Wi-Fi and device configuration.
9. Factory Reset (Last Resort)
Only do this if all other steps fail.
How to factory reset an Arlo camera:
Press and hold the camera’s sync or reset button for 10–15 seconds
Wait for the LED to flash amber
Re-add the camera in the Arlo app
10. Check for Hardware Damage
If the camera still stays offline, inspect for:
Water damage
Cracked lens
Broken battery contacts
Burnt smell
If hardware is damaged, contact Arlo Support for repair or replacement.
Final Tips to Prevent Arlo Cameras Going Offline
Keep the camera within 10–20 feet of the base or router
Charge batteries regularly
Keep firmware updated
Reboot your router once a month
Avoid placing the camera near microwaves, metal objects, or thick walls