If your **Ring Doorbell or Camera won’t connect to Wi-Fi +1-803-888-4148**, you’re not alone. Wi-Fi connection problems are among the most common issues Ring users face — and they can prevent your device from working properly, sending alerts, or recording footage. The good news is that these issues are usually easy to fix.
This guide will help you understand **why your Ring device won’t connect to Wi-Fi** and provide **step-by-step solutions** to get it back online.
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## **1. Why Your Ring Device Won’t Connect to Wi-Fi**
When your Ring device fails to connect, it usually comes down to one of these causes:
* Weak or unstable **Wi-Fi signal**
* Incorrect **Wi-Fi password** or network credentials
* Router issues or **changed Wi-Fi network**
* Outdated **Ring app or firmware**
* **Low power** or drained battery
* Temporary **Ring server outage**
Identifying the cause helps you target the right fix quickly.
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## **2. Check Your Internet Connection**
Before adjusting anything on your Ring device, confirm that your **home Wi-Fi network** is working correctly.
### **How to Check:**
* Try loading a website or streaming a video on another device connected to the same Wi-Fi.
* If other devices can’t connect, **restart your router and modem**:
* Unplug both for 30 seconds.
* Plug them back in and wait for the lights to stabilize.
* Once your Wi-Fi is back online, retry connecting your Ring device.
If other devices work fine but Ring still doesn’t connect, move on to the next steps.
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## **3. Check Wi-Fi Signal Strength (RSSI)**
A **weak Wi-Fi signal** is one of the most common reasons a Ring device won’t connect.
### **How to Check Signal Strength:**
* Open the **Ring app**.
* Tap your device → **Device Health** → look for **Signal Strength (RSSI)**.
The ideal signal range is **-40 to -60**.
If it’s weaker (like -70 or below), your Ring is too far from your router or the signal is obstructed.
### **How to Fix Weak Signal:**
* Move your router closer to your Ring device.
* Use a **Wi-Fi extender** or **Ring Chime Pro** to boost coverage.
* Avoid obstacles like metal doors, concrete walls, or large appliances near the camera.
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## **4. Confirm Wi-Fi Network and Password**
If you recently changed your Wi-Fi password or router name (SSID), your Ring device will lose connection.
### **To Reconnect:**
1. Open the **Ring app**.
2. Tap the device that’s offline.
3. Go to **Device Health** → *Reconnect to Wi-Fi*.
4. Choose your Wi-Fi network and re-enter the password carefully.
**Tip:** Ring devices only support **2.4 GHz networks** (most models). If your router is dual-band (2.4 GHz and 5 GHz), ensure you connect to the 2.4 GHz band for better range and reliability.
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## **5. Reboot Your Ring Device**
Sometimes, the device itself needs a simple restart to reconnect properly.
### **How to Restart:**
* Open the **Ring app** → *Device Settings* → *Device Health* → *Reboot This Device*.
* Alternatively, physically **remove the battery** (for battery-powered models) or **unplug and replug** the device (for wired models).
After the reboot, wait 2–3 minutes for the device to reconnect automatically.
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## **6. Reset Your Ring Device (If Needed)**
If your Ring still won’t connect, perform a **factory reset** and set it up again.
### **How to Factory Reset:**
1. Locate the **setup button** on your Ring Doorbell or Camera.
2. Press and hold it for **20 seconds**.
3. Release the button when the LED light flashes, indicating a reset.
Once done, open the **Ring app**, tap **Set Up a Device**, and follow the prompts to reconnect to Wi-Fi.
**Note:** Resetting will remove all settings and history, so only do this as a last resort.
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## **7. Update the Ring App and Firmware**
Outdated software can cause connection issues or prevent setup.
### **Update the Ring App:**
* Go to the **App Store (iOS)** or **Google Play Store (Android)**.
* Search for “Ring” and tap **Update** if available.
### **Update Firmware:**
* In the Ring app → *Device Health* → *Firmware Version*.
* If it shows “Up to Date,” you’re good.
* If not, firmware updates will install automatically when your device reconnects to Wi-Fi.
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## **8. Check Router Settings**
Sometimes, your **router configuration** can block the Ring device from connecting.
### **Tips:**
* Make sure your **network is not hidden**.
* Disable **MAC address filtering**, or add your Ring device’s MAC address to the allowed list.
* Enable **WPA2 or WPA3 encryption** (Ring does not support open networks).
* If you’re using a **mesh Wi-Fi system**, ensure all nodes share the same SSID and password.
If your router has a **5 GHz–only setting**, temporarily enable the **2.4 GHz** band for setup.
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## **9. Verify Power Supply**
If your Ring Doorbell or Camera isn’t powering on, it won’t connect to Wi-Fi.
### **For Battery Models:**
* Remove and charge the battery using the provided cable until the LED turns **solid green**.
* Reinsert the battery and wait for the device to power up.
### **For Hardwired Models:**
* Check your transformer voltage (should be between **16–24V AC**).
* Ensure all wiring connections are tight.
* Test the outlet with another device to confirm power.
If your Ring device doesn’t light up or respond, you may need to **replace the battery or adapter**.
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## **10. Check Ring Server Status**
Occasionally, the issue isn’t with your device or Wi-Fi — it’s with **Ring’s servers**.
Visit [status.ring.com](https://status.ring.com) to check if there’s an outage affecting device connectivity.
If there’s a service issue, you’ll need to wait until Ring resolves it.
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## **11. Contact Ring Support**
If you’ve tried all these steps and your Ring still won’t connect to Wi-Fi, it may be a **hardware problem** or require deeper troubleshooting.
### **How to Reach Support:**
* Visit the [Ring Help Center](https://support.ring.com)
* Use **Live Chat** or **Call Support**
* Provide your device model, serial number, and describe the issue
Ring’s support team can run diagnostics and help you determine if a **replacement** is needed.
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## **12. Prevent Future Connection Problems**
Once your Ring device is back online, follow these tips to keep it connected:
* Keep your **Wi-Fi router on 24/7**
* Update your **app and firmware** regularly
* Use a **Wi-Fi extender** for weak spots
* Keep your **device power source stable**
* Periodically check **Device Health** in the Ring app
Proactive maintenance will save you time and ensure your Ring stays connected for continuous security coverage.
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## **Final Thoughts**
When your **Ring device won’t connect to Wi-Fi**, it’s usually a simple issue like weak signal, incorrect password, or power interruption. By following this step-by-step guide, you can quickly identify and fix the cause — restoring full functionality to your Ring Doorbell or Camera.