If your Ring Doorbell is not working or responding +1-803-888-4148, it can be frustrating — especially when you rely on it for home security and convenience. Whether it’s not ringing, failing to connect to Wi-Fi, or showing offline in the Ring app, the issue can often be resolved with a few simple troubleshooting steps. In this guide, we’ll cover the most common reasons your Ring Doorbell isn’t working and how to fix each one step-by-step.
1. Check the Power Supply
The first thing to check when your Ring Doorbell stops working is its power source.
For Battery-Powered Models:
Remove your Ring Doorbell from the mounting bracket.
Press the release tab and slide out the battery.
Charge the battery using the provided USB cable. The LED indicator will glow solid green when fully charged.
Reinsert the battery and wait for the device to power back on.
If the battery drains too quickly, it could be due to cold weather, frequent motion detection, or a weak Wi-Fi signal keeping the device constantly active. Adjusting motion settings or enabling power-saving mode can help.
For Hardwired Models:
Make sure the device is receiving power from the doorbell transformer (should be between 16–24V AC).
Inspect the wires for any damage or loose connections.
Turn off power from the circuit breaker, remove the Ring unit, and reattach the wires securely.
If there’s no power at all, you may need to replace your transformer or call a licensed electrician.
2. Check Wi-Fi and Internet Connection
A weak or unstable Wi-Fi connection is one of the most common reasons for Ring Doorbell issues.
How to Check:
Open the Ring app, go to your device settings, and check the signal strength (RSSI).
If RSSI is higher than -60, your connection is good. Anything lower indicates a weak signal.
How to Fix Wi-Fi Issues:
Restart your router and modem.
Move the router closer to the doorbell or use a Wi-Fi extender.
Ensure your Ring Doorbell is connected to the 2.4 GHz network, as it offers better range than 5 GHz.
If the device still won’t connect, reset your Wi-Fi credentials in the Ring app.
Pro Tip: Run an internet speed test near your doorbell location. Ring recommends at least 2 Mbps upload speed for optimal performance.
3. Restart or Reset Your Ring Doorbell
Sometimes, a simple reboot can fix unresponsive devices.
Restart:
Open the Ring app.
Tap your device → Device Health → Reboot This Device.
Wait for a few minutes while the device restarts.
Factory Reset (if the device won’t respond at all):
Press and hold the setup button for 15–20 seconds.
Release the button and wait until the LED light flashes, indicating a reset.
Reconnect the device to your Wi-Fi using the Ring app.
This often resolves issues where the doorbell appears offline or fails to record motion events.
4. Update the Ring App and Firmware
Outdated software or firmware can cause the doorbell to malfunction.
Update the Ring App:
Visit the App Store (iOS) or Google Play Store (Android) and check for updates.
Install the latest version to ensure compatibility and bug fixes.
Update Firmware:
Open the Ring app → Device Health → Firmware Version.
If an update is available, it will install automatically when your device is online.
Keeping the software up to date ensures your doorbell runs smoothly and remains secure.
5. Check Your Ring App Settings
Sometimes, the problem isn’t the doorbell itself but the app configuration.
Ensure Notifications and Motion Alerts are enabled.
Verify that Motion Zones are properly set to cover the desired areas.
If using multiple Ring devices, ensure you’re viewing the correct one in the app.
Turn off “Do Not Disturb” mode on your phone if you’re not receiving alerts.
If the video feed won’t load, try clearing the Ring app cache or reinstalling the app.
6. Inspect Your Doorbell’s Environment
Physical factors can also affect your Ring Doorbell’s performance:
Direct sunlight or extreme temperatures can cause the device to shut down temporarily.
Metal doors or thick walls can interfere with Wi-Fi signals.
Water or dust buildup around the camera can cause false alerts or motion detection errors.
Clean the camera lens and sensors gently with a microfiber cloth and make sure the device is installed in a well-ventilated and protected area.
7. Check Ring Server Status
Occasionally, the issue might not be with your device at all. Ring’s cloud servers can experience temporary outages, preventing video recording or live view access.
To check:
Visit the Ring Status Page
to see if there’s an ongoing outage.
If servers are down, you’ll need to wait until Ring resolves the issue.
8. Reconnect to Alexa or Smart Home Devices
If your Ring Doorbell isn’t working with Alexa, Google Home, or other smart home systems:
Disable and re-enable the Ring skill in the Alexa app.
Unlink and relink your Ring account in Google Home.
Ensure both apps are using the same Ring account credentials.
9. When to Contact Ring Support
If none of the above steps fix the issue, it might be a hardware problem. Contact Ring Customer Support if:
The device won’t power on even after charging or wiring correctly.
The LED light doesn’t turn on during setup.
The camera lens or motion sensor is damaged.
Ring support can be reached via phone or live chat through the Ring Help Center
.
Final Thoughts
A Ring Doorbell not working or responding can usually be fixed with simple checks—power, Wi-Fi, app settings, or a quick reset. By following the troubleshooting steps above, you can restore your Ring Doorbell’s functionality and get your home security system back online quickly. Regular maintenance, firmware updates, and checking signal strength can prevent future issues and ensure your device performs reliably for years to come.